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Privacy Policy

Last updated August 4, 2026.

This Privacy Policy explains how Marcus Bradley Agency, LLC ( "Document Navigators," "we," "us," or "our" ) collects, uses, and protects information when you visit or use our website at https://documentnavigators.com (the "Website"). We are committed to handling the information you provide with care and transparency.

By accessing or using the Website, you consent to the collection and use of information as described in this Privacy Policy. If you do not agree with these practices, please do not use the Website. This policy should be read together with our Terms and Conditions of Website Use.

1. Information We Collect

a. Information You Provide Voluntarily

When you request an appointment, contact us, or create an account, we may collect the following types of information:

  • Contact details — your name, email address, telephone number, and company or organization name (if provided).
  • Appointment details — the service you are interested in, your preferred date and time, the type of document or transaction you plan to complete, and any special instructions you choose to share.
  • Account information — when you create an account to manage requests or update your profile, we collect an email address and password (stored in hashed form). You may also provide a display name or business name.
  • Payment information — when a payment is processed, payment card data is handled by our payment processor (Stripe). We do not store full card numbers or CVV codes on our servers; we receive only a transaction reference and a limited billing indicator.

b. Information Collected Automatically

Like most websites, we and our service providers automatically collect certain technical information when you visit, including:

  • Device and usage data — IP address, browser type and version, operating system, referring page, pages visited, and the date and time of your visit.
  • Cookies and similar technologies — small files that help the Website function, remember your preferences, and understand how the site is used. See Section 4 below for more detail.

c. Information We Do Not Collect or Retain

Document Navigators is a private paperwork and administrative document-assistance business. We do not request and are not responsible for determining the legal validity, ownership, or sufficiency of your documents. We do not knowingly collect sensitive personal information such as Social Security numbers, driver's license numbers, or financial account numbers through this Website. If you include such information in a message or form, you do so at your own risk, and we encourage you not to transmit sensitive identifiers electronically. Please bring any documents containing sensitive identifiers with you to your appointment instead.

2. How We Use Your Information

We use the information we collect to:

  • Respond to appointment requests and confirm availability;
  • Provide, schedule, and administer the services you request;
  • Communicate with you about your request, account, or appointment;
  • Process payments through our payment processor;
  • Improve the Website's content, performance, and usability;
  • Monitor for and prevent fraud, abuse, or unauthorized activity;
  • Comply with our legal obligations.

We do not sell your personal information to third parties. We do not use your information to make automated decisions that produce legal or similarly significant effects on you.

3. How We Share Your Information

We share information only as necessary to operate the Website and deliver our services, or as required by law:

  • Service providers — trusted third parties that help us run the Website, such as hosting and database providers, email delivery, and payment processing. These providers are bound to handle information only as needed to perform their services and to protect it consistent with applicable law.
  • Legal compliance — if required by law, court order, or government regulation, or to protect our rights, property, or safety, or that of others.
  • Business transfers — in connection with a merger, acquisition, or sale of all or part of our business, though we will notify you before your information is transferred under a different privacy policy.

4. Cookies and Analytics

The Website uses cookies and similar technologies to function properly and to understand how visitors use the site. You can set your browser to refuse cookies or to alert you when cookies are being sent; however, some parts of the Website may not function properly without them.

We may use analytics tools that collect standard, pseudonymous usage data (such as aggregated page views) to help us improve the Website. These tools do not identify you personally unless combined with other information you provide.

The Website may include third-party features (such as a chat assistant) operated by independent providers. These features may set their own cookies and collect usage data subject to their own privacy policies. We encourage you to review those policies.

5. Data Retention

We retain information only as long as necessary to fulfill the purposes described in this policy, to provide the services you requested, to comply with legal obligations, to resolve disputes, and to enforce our agreements. Appointment requests and related contact information are retained for a reasonable period to allow us to respond to and administer your request. Account information is retained while your account is active and for a limited period afterward, after which you may request deletion.

6. Data Security

We take reasonable administrative, technical, and physical safeguards designed to protect the information you provide against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee its absolute security.

7. Your Rights and Choices

Depending on where you live, you may have the right to:

  • Access the personal information we hold about you;
  • Request correction of inaccurate information;
  • Request deletion of your personal information, subject to legal exceptions;
  • Withdraw consent to processing where we rely on your consent;
  • Opt out of receiving non-essential marketing communications.

To exercise any of these rights, contact us using the information in Section 9. We will respond within a reasonable time and may verify your identity before acting on a request.

8. Children's Privacy

The Website is not directed to children under the age of 13, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it.

9. Contacting Us

If you have questions about this Privacy Policy or how your information is handled, you may contact us at:

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make material changes, we will revise the "Last updated" date at the top of this page and, where appropriate, post a notice on the homepage. We encourage you to review this page periodically to stay informed about how we collect and use information.

11. Governing Law

This Privacy Policy is governed by the laws of the State of North Carolina, without regard to its conflict of law principles. Any disputes arising under this policy shall be resolved as provided in our Terms and Conditions of Website Use.