Question 1

What does Document Navigators do?

Accepted Answer

We provide concierge legal document courier and court runner support, process service and address verification, mobile notary appointments, and records retrieval — with dual NC/SC coverage built for law firms handling matters across the Carolinas border.

Question 2

Do you still offer mobile notary services?

Accepted Answer

Yes. Mobile notary services remain available for individuals, families, law firms, businesses, signing services, and real estate-related appointments. Notary is one part of our broader document support work.

Question 3

Do you serve individuals or only law firms?

Accepted Answer

Both. We work with solo attorneys, boutique law firms, paralegals, small businesses, signing services, title and real estate professionals, and individuals or families who need document support.

Question 4

What areas do you serve?

Accepted Answer

Dual NC/SC coverage across the Carolinas border corridor. Corporate hub: Charlotte, Rock Hill, and Fort Mill — Mecklenburg, York, and Lancaster counties, where cross-border real estate and business litigation are constant. I-85 manufacturing corridor: Gastonia, Shelby, and Gaffney — Gaston, Cleveland, and Cherokee (SC) counties for equipment leasing, industrial contracts, and family estates. Foothills connection: Rutherford (NC) and upper Cherokee/Spartanburg (SC) for overlapping property lines and family estates. Also serving Union, Cabarrus, Lincoln, and Iredell (NC), plus upper Greenville (SC). Contact us to confirm coverage for your address.

Question 5

Do you offer same-day service?

Accepted Answer

Same-day service may be available depending on the assignment, location, and time of day. Please call to confirm.

Question 6

Can you deliver court documents?

Accepted Answer

Yes. We provide court runner and courtesy copy delivery, as well as physical document delivery between offices, clients, and other approved recipients.

Question 7

Can you file documents with the court?

Accepted Answer

We provide physical court runner and document delivery support when appropriate. We do not provide legal advice, choose forms, or replace attorney e-filing requirements.

Question 8

Do you provide process service in North Carolina and South Carolina?

Accepted Answer

We accept process service assignments based on jurisdiction, document type, and assignment requirements. Contact us with the details and we will confirm whether we can accept the assignment.

Question 9

What is address verification?

Accepted Answer

Address verification is an optional step where we confirm whether the provided address appears current and valid before attempting service. This can reduce wasted attempts when the address may be outdated or incomplete.

Question 10

What proof do I receive when a job is completed?

Accepted Answer

Depending on the assignment, proof may include timestamped notes, recipient confirmation, delivery photo, attempt notes, or affidavit documentation.

Question 11

What should I bring to a notary appointment?

Accepted Answer

A current government-issued photo ID and the unsigned document. Do not sign the document before the notary arrives.

Question 12

Do you provide legal advice?

Accepted Answer

No. Document Navigators provides administrative document support only. We do not provide legal, tax, financial, medical, or immigration advice.

Question 13

How do I request service?

Accepted Answer

Call (980) 222-1366, email marcus@documentnavigators.com, or submit the Request Service form on this website with the service needed, location, deadline, and document details.

Answers to common questions.

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